Customer Service Group

Providing Replacement Parts and Service

 

The Customer Service Group provides 24/7 support to customers around the world.  Our Parts and Service Departments are located at our factory in Knoxville, TN, USA.  From this location we support customer requirements for replacement parts, service, repairs, maintenance programs and a full line of auxiliary equipment, including compressors, pumps, valves, tanks and chemicals.  We also have a network of distributors and agents around the world to support global customer requirements.  Our Service Department is on call to provide technical support via all communication links and is prepared to dispatch Service Representatives to assignments globally. 

 

Our water purification systems are backed by a strong warranty and outstanding after-purchase support.  With our broad range of product, industry and applications expertise, we can help you with any application problems that you may encounter from our offices or with an on-site visit.  We can also schedule training seminars at your facility or ours.

 

We are ready to support our customers with replacement parts, technical service support, chemicals and factory-trained service personnel that are available worldwide through our Knoxville corporate office or our distributors.

 

Dean Wicks

Ph: 865-549-5422

Cell:865-951-8817

FAX: 865-540-1922

Email: dwicks@aqua-chem.com

For international inquiries please see our Distributors and Representatives page.