Technical Support

With our broad range of product and industry expertise, we can help you with many of the day-to-day application problems which can arise.

If you would like our technical assistance on a specific problem or application issue, just complete the contact information and submit your request to us. Please inform us if you would like immediate assistance. While we try to respond to information assistance requests within 48 hours, we can respond faster if required.

Aqua-Chem Technical Advisor

Roy Ruehl
Phone: 865-549-5433
Email: rruehl@aqua-chem.com

Matrix Technical Advisors

Specific Equipment Technical Advisor

Our Technical Advisors provide technical support via phone and email and with Service Representative on-site visits. We are prepared to discuss the following subjects:

Equipment design and features

• Process flows and operating characteristics
• Process Control and PLC operation and monitoring
• Operation
• Develop System Enhancements

System and Equipment Training

• On-Site with your equipment
• At the Factory with our Staff

Maintenance Programs for Customer Specific Requirements

• Evaluate Operating Data
• Consult on Process Operations
• Supervise periodic Preventative Maintenance During Shutdowns

Contact Form

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